L'Oréal Professionnel UK and Ireland

Thank you for accessing (our Site). Please read these terms and conditions (Terms) before using our Site which is operated by L'Oréal (UK) Limited, a company registered in England and Wales under company number 00271555, whose registered office and main trading office is at 255 Hammersmith Road, London W6 8AZ (L’Oréal). Our VAT number is GB438506540.

These Terms (together with any documents referred to in them) tells you the terms of use on which you make use of our Site, whether as a guest or a registered user. Use of our Site includes accessing, browsing, or registering to our Site. Please read these Terms carefully before you start to use our Site.

By using our Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Site.


These Terms refer to the following additional policies, which also apply to the use of our Site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy, which sets out information about the cookies on our Site.

From time to time we may run competitions and promotions via our Site. Separate terms and conditions will be posted where applicable governing such competitions and promotions.


From time to time we may modify these Terms. Please check this page regularly to take notice of any changes we make, as they are binding on you. Your use of our Site following any such change constitutes your agreement to follow and be bound by these Terms as amended. If at any time you do not wish to accept these Terms, you may not use our Site.


We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our Site, or any content on it, will be free from errors or omissions and you accept that such changes may result in your being unable to access our Site.



You may have the right to access, amend, delete, object, move, or stop our use of the personal data we hold about you. If you would like to exercise any of these rights, including unsubscribing from marketing, please email [email protected]. You can find more information on how we manage your data in our Privacy Policy.



Our Site is made available free of charge.

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Site. We do not warrant that our Site is compatible with your computer equipment or that our Site or its server is free of errors or viruses, worms or "Trojan horses" and we are not liable for any damage you may suffer as a result of such destructive features.

You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.


You may use our Site only for lawful purposes. You must not use our Site:

  • In any way that breaches any applicable local, national or international law or regulation;
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • For the purpose of harming or attempting to harm minors in any way;
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards below;
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these Terms; and
  • Not to access without authority, interfere with, damage or disrupt:
  • Any part of our Site;
  • Any equipment or network on which our Site is stored;
  • Any software used in the provision of our Site; or
  • Any equipment or network or software owned or used by any third party.


We may from time to time provide interactive services on our site, including, without limitation:

  • Chat rooms
  • Bulletin boards
  • Review forums
  • Q&A services.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users from third parties when they use any interactive services provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant services (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.


These content standards apply to any and all material which you contribute to our Site and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts);
  • Be genuinely held (where they state opinions)
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person;
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.


We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our Site. When a breach of this policy has occurred, we may take such action as we deem appropriate, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.


Our Site is provided "as is" and excludes any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights.


If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]


We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it (including, but not limited to text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material) (Content). The Content is protected by copyright laws and treaties around the world. All such rights are reserved.

You acquire no rights or licences in or to our Site and/or the Content other than the limited right to use our Site in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of our Site.

We allow limited download only if you satisfy the following criteria:

  1. you make no more than one printed copy of such download and no further copies of such printed copy are made; and
  2. you make only personal, non-commercial use of such download and/or printed copy; and
  3. you do not modify the paper or digital copies of any Content you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; and
  4. you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices.

Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of our Site available as part of another website, whether by hyperlink framing on the internet or otherwise. Our Site and the information contained therein may not be used to construct a database of any kind, nor may our Site be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of our Site.

You may not use any of our trademarks or trade names without our prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks. You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the Content you have made.

You agree to abide by all additional copyright notices or restrictions contained in our Site.

You agree to notify us promptly in writing if you become aware of any unauthorised access to or use of our Site by any party or of any claim that our Site or any of the contents of our Site infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.


Please note that all model, product and logo images available on the Image Database (the “images”) are available to L’Oréal Professionnel customer salon owners, employees and agents only.

You may use the images for the following uses only:

  1. In-salon materials (such as client loyalty cards, service menu cards, brochures, catalogues, leaflets etc.)
  2. For press advertising of your L'Oréal Professionnel salon and its services (but not on any press material that sells or advertises products)
  3. In-salon fixed point of sale material (e.g. posters or show cards)
  4. On your L'Oréal Professionnel salon website

You are not allowed to use these images in conjunction with any form of advertising on TV, outdoor advertising materials or third party websites which you do not own.

Each of the model images has an expiry date (the “Expiry Date”). It is illegal for you to use any of the model images after their respective Expiry Date.

If you decide to use the images you must credit the images to L’Oréal Professionnel and include a link back to the L’Oréal Professionnel website.

If you would like information about obtaining our permission to use any of the Content email your enquiry [email protected]


While we endeavour to ensure the accuracy of the information accessed via our Site, the content of our Site is provided for general information only. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, about the accuracy, timeliness or completeness of any information or material on our Site.


Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our Site; or
  • use of or reliance on any content displayed on our Site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.


You agree to indemnify, defend, and hold harmless each of L’Oréal, its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of L’Oréal, its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against L’Oréal, its employees, representatives, suppliers, or agents is based on or arises in connection with:

  1. your use of our Site;
  2. any breach by you of these Terms;
  3. a claim that any use of our Site by you
    1. infringes any intellectual property rights of any third party, or any right of personality or publicity, or
    2. is libellous or defamatory, or otherwise results in injury or damage to any third party;
  1. any deletions, additions, insertions, or alterations to, or any unauthorised use of, our Site by you; or
  2. ny misrepresentation or breach of representation or warranty made by you contained herein.

References in this section of these Terms to your use of our Site shall be deemed to include any use by a third party where such a third party accesses our Site using your computer. You agree to pay L’Oréal, its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim.


There may be links that will let you leave this Site or that will let you access this Site from third party sites. Linked third party sites are not under our control and we are not responsible for the contents of any such linked site or any link contained in such a linked site. We will not be liable for any loss or damage that may arise from your use of them. Any concerns regarding any such service or resource or any link thereto should be directed to the particular outside service or resource. Existence of links to other third party sites is not an endorsement in favour of such site or the products or services contained in any linked site.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Site in any website that is not owned by you. Our Site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our Site other than that set out above, please contact [email protected]


We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.


Except as provided herein, these Terms and any other terms of use or policies referred to in them are the entire agreement between us and supersede any prior understanding or agreements (written or oral). Nothing in this clause will operate to limit or exclude either party’s liability for fraud.


If you are a consumer, please note that these Terms, their subject matter and their formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Terms, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


Our Site is not directed at any person in any jurisdiction where for any reason the publication or availability of our Site is prohibited. Those in respect of whom such prohibitions apply must not access our Site.

We do not represent that either our Site or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access our Site do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.


If any provision of these Terms is found to be invalid by any court having jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.


If L’Oréal terminates these terms, L’Oréal will email you at the address you provide on registration, and you will be deemed to have received it within one hour of transmission. Termination will be effective at that time. You will be responsible for notifying us of any changes to your email address. You may terminate by sending an email to [email protected] On termination you shall destroy all Content, and copies thereof, obtained from the website.


We may make available on this Site a space, powered by Olapic, Inc. (“Olapic”) dedicated to user content, such as for example text, photos, videos, etc. (“User Content”). Where you upload User Content to our site, or respond to our request to use User Content you have already posted to social media with #yeslorealpro, you agree to our #yeslorealpro terms and conditions:

We do not endorse or control the User Content transmitted or posted on the Site and therefore, we do not guarantee the accuracy, integrity, legality or quality of User Content. The Olapic gallery may include content from consumers from outside of the UK and Ireland. We make no representations that results depicted are achievable, as content may have been altered by users.

You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site.

We have the right to remove any User Content if, in our opinion, such material does not comply with these Terms of Use including if the content is illegal and/or contrary to the accepted standards of morality and/or infringes the rights of third parties.

Please inform us of any User Content which appears contrary to applicable legislation in force and/or to accepted standards of morality and/or the principles set forth herein and/or which infringes the rights of others, at the following address [email protected]


To contact us, please:

Write to our registered office, 255 Hammersmith Road, London, W6 8AZ.

Call our helpline on 0800 0304 034 (UK) or 1800 535 616 (Ireland).

Email us at [email protected]

Thank you for visiting our Site.

Copyright © L’Oréal Professionnel, a trading division of L’Oréal (UK) Limited, 2015

Source Essentielle Refill T&C's 


*Available at participating L’Oréal Professionnel UK and ROI salons. Purchase a 300ml L’Oréal Professionnel Source Essentielle Shampoo bottle and when you bring the empty bottle into the same salon where you purchased, you will receive a refill of the same product purchased. Refill will be at a discounted price. The discount is as determined by the salon. Maximum of 3 refills. Refill must be claimed within 4 months of the latest date on your bottle. Subject to availability. Ask in salon for the closing date.


*Participating salons are required to sign up to a letter agreement in relation to this scheme. For more information, speak to your L’Oréal Professionnel Account Manager or contact 0800 030 4034. Subject to availability of refill units provided by L’Oréal Professionnel.

Hair Fashion Night 15th June 2017 – Free L’Oréal Professionnel Styling

Full Terms and Conditions

  1. The offer is open to all UK residents aged 18 and over
  2. No purchase necessary.
  3. Only one fifteen minute style appointment per person. Bulk entries from trade, consumer groups or third parties will not be accepted.
  4. The offer is for one (1) free style appointment on dry hair only; no other service is included in this offer. By way of example only, blow dries, haircuts and/or colour services are not included. The offer is strictly subject to availability and cannot be used in conjunction with any other offer.
  5. To book a free style appointment on Hair Fashion Night (15th June 2017), individuals must go to the L’Oréal Professionnel website at and subscribe by fully completing the form on the website. The website will show the nearest participating L’Oréal Professionnel salon with an appointment available. The location of the salon shown for selection will be determined on the basis of the post code inputted by the individual when completing the form. Individuals can select a 30 minute time slot at the relevant salon by selecting from the time slot(s) provided in a drop-down within the subscription form.
  6. Subscriptions for appointments (in accordance with point 5), must be received before 16:00 on the day of the event (15th June 2017).
  7. Time slots for a style appointment are available on 15th June 2017 from 17:00 until 20:00, with opening and closing time being at the discretion of the salon. Please review availability on the L’Oréal Professionnel website to see the time slots available.   
  8. We are allowing salons the opportunity to opt in until 8th June 2017 so please note that the availability of time slots may vary and if the time/location of your preference is not available, you can check the L’Oréal Professionnel website as availability may increase up until this date.
  9. There is a limit of appointment slots per participating salon based on the size of the salon and number of stylists at that salon so book early to avoid disappointment.
  10. On arrival to their appointment, individuals must present at the reception of the relevant participating salon either a print out of the confirmation email they received following subscription or an electronic version of the confirmation email they received (on a mobile or other electronic device which depicts the email in full with a clear quality/resolution).
  11. Individuals must have internet access to be eligible to subscribe. Entrants must read and accept the website Terms and Conditions and Privacy Policy to be eligible to subscribe.
  12. All personal details and/or information given in the form must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information, or if it materialises that the entrant has been involved in any behaviour which the Promoter reasonably believes would bring it into disrepute.
  13. Incomplete, misdirected or late entries will not be accepted. Proof of subscribing via the L’Oréal Professionnel website will not be accepted as proof of receipt. Responsibility cannot be accepted for unfound, incomplete or delayed entries whether due to technical or connectivity problems or otherwise.
  14. Available at participating L’Oréal Professionnel stockist salons only. To find your nearest participating salon, visit the L’Oréal Professionnel salon locator at The salon locator lists all L’Oréal Professionnelstockist salons and will specifically indicate those participating in Hair Fashion Night.
  15. The Promoter is not responsible for the actions of the salon and / or hairdresser relevant to your appointment and accepts no liability for any loss or damage caused to you by the actions of the salon and / or hairdresser and to the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to this Promotion or any content on it, whether express or implied.
  16. Incomplete or illegitimate email confirmations will not be accepted. Responsibility cannot be accepted for lost or damaged email confirmations.
  17.  Neither the Promoter nor any participating salon shall be liable to pay expenses incurred by travel to or from salons to redeem the offer.
  18. The offer is as stated and there are no alternative prizes or cash substitutes.
  19. The Promoter’s decision is final and no correspondence will be entered into.
  20. You agree to participate in publicity accompanying or resulting from the promotion including having photographs taken of your hair to be used at the Promoter’s discretion. The Promoter is under no obligation to use any such images in its accompanying publicity No additional compensation will be awarded for such promotional activities.
  21. The Promoter reserves the right to vary these terms and conditions or cancel the offer at any stage in the event of circumstances beyond its reasonable control. Salons participate at their sole discretion and the Promoter has no control over this.
  22. By redeeming this offer, individuals will be deemed to be bound by and have accepted these terms and conditions. The Promoter shall disqualify any individuals that have failed to abide by the terms and conditions and/or are in breach of the terms and conditions.
  23. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this offer.

Promoter: L’Oréal Professionnel, a trading division of L’Oréal (UK) Limited of 255 Hammersmith Road, London W6 8AZ.