Menu Search Find a salon

Promotional Terms and Conditions

IMPORTANT

Thank you for accessing our website (the Website). Please read these terms and conditions (the Terms) before using the Website. The Website is operated by L'Oréal (UK) Limited (registered number 00271555, registered office at 255 Hammersmith Road, London W6 8AZ) or its subsidiaries ("L'Oréal"). By using the Website, you signify your acceptance of the Terms in consideration of which L'Oréal provides you with access. From time to time L'Oréal may modify the Terms. Accordingly, please continue to review the Terms whenever accessing or using the Website. If at any time you do not wish to accept the Terms, you may not use the Website. From time to time L'Oréal may run competitions and promotions via the Website. Separate terms and conditions will be posted where applicable governing such competitions and promotions.

NO RELIANCE

While L'Oréal has endeavoured to ensure the accuracy of the information accessed via the Website, L'Oréal does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website.

LINKS TO THE WEBSITE

Websites or pages to which the Website is linked are for information only and have not been reviewed by L'Oréal. L'Oréal has no responsibility for the content of the websites or pages linked or linking to this website, and L'Oréal accepts no responsibility or liability for any losses or penalties whatsoever that may be incurred as a result of any linking to any location on any linked websites.

INTELLECTUAL PROPERTY

The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material ("Content") is protected by copyrights, trade marks and/or other proprietary rights. The Content includes both content owned or controlled by L'Oréal and content owned or controlled by third parties and licensed to L'Oréal. All individual articles, reports, and other elements making up the Website may be copyright works. You agree to abide by all applicable copyright laws and by all additional copyright notices or restrictions contained in the Website.

You may not use any of L'Oréal's trademarks or trade names without L'Oréal's prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks.

You agree to notify L'Oréal in writing promptly upon becoming aware of any unauthorised access to or use of the Website by any party or of any claim that the Website or any of the contents of the Website infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.

LICENCE AND DOWNLOAD RIGHTS

You acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of the Website.

Download is permitted by L'Oréal provided only that:

(i) you make no more than one printed copy of such download and no further copies of such printed copy are made;

(ii) you make only personal, non-commercial use of such download and/or printed copy, except images taken from the Images Database, which L’Oréal permits for commercial use, please see Image usage rights;

(iii) you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices.

Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of the Website available as part of another website, whether by hyperlink framing on the internet or otherwise. The Website and the information contained therein may not be used to construct a database of any kind, nor may the Website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of the Website.

IMAGE USAGE RIGHTS

Please note that all model, product and logo images available on the Image Database (the “images”) are available to L’Oréal Professionnel customer salon owners, employees and agents only.

You may use the images for the following uses only:

(i) In-salon materials (such as client loyalty cards, service menu cards, brochures, catalogues, leaflets etc.)

(ii) For press advertising of your L'Oréal Professionnel salon and its services (but not on any press material that sells or advertises products)

(iii) In-salon fixed point of sale material (e.g. posters or show cards)

(iv) On your L'Oréal Professionnel salon website + social media

You are not allowed to use these images in conjunction with any form of advertising on TV, outdoor advertising materials or third party websites which you do not own.

Each of the model images has an expiry date (the “Expiry Date”). It is illegal for you to use any of the model images after their respective Expiry Date.

If you decide to use the images you must credit the images to L’Oréal Professionnel and include a link back to the L’Oréal Professionnel website.

NO WARRANTY

The Website and the Content are provided as is excluding any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. L'Oréal further accepts no responsibility or liability for functions contained on the Website and makes no warranties that the Website will operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you.

L'Oréal does not warrant that the Website is compatible with your computer equipment or that the Website or its server is free of errors or viruses, worms or "Trojan horses" and L'Oréal is not liable for any damage you may suffer as a result of such destructive features.

L'Oréal shall not be held responsible for Content provided by third parties. L'Oréal is also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the website.

These Terms do not affect your statutory rights or your legal rights as a consumer.

LIMITATION OF LIABILITY

You acknowledge that your use of the Website, including the Content is at your own risk. If you are dissatisfied with the Website, the Terms or any or the Content your sole remedy is to discontinue use of the Website.

Save in respect of fraud and of personal injury or death to the extent it results from L'Oréal's negligence, in no event will L'Oréal be liable to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even if L'Oréal has been advised of the possibility thereof. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you.

LOCAL LAWS AND REGULATIONS

The Website is not directed at any person in any jurisdiction where for any reason the publication or availability of the Website is prohibited. Those in respect of whom such prohibitions apply must not access the Website.

L'Oréal does not represent that either the Website or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Website do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.

INDEMNITY

You agree to indemnify, defend, and hold harmless each of L'Oréal, its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of L'Oréal, its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against L'Oréal, its employees, representatives, suppliers, or agents is based on or arises in connection with:

(i) your use of the Website;

(ii) any breach by you of the Terms;

(iii) a claim that any use of the Website by you

(aa) infringes any intellectual property rights of any third party, or any right of personality or publicity, or

(bb) is libellous or defamatory, or otherwise results in injury or damage to any third party;

(iv) any deletions, additions, insertions, or alterations to, or any unauthorised use of, the Website by you; or

(v) any misrepresentation or breach of representation or warranty made by you contained herein.

References in this section of the Terms to your use of the Website shall be deemed to include any use by a third party where such a third party accesses the Website using your computer.

You agree to pay L'Oréal, its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim.

TERMINATION

Either you or L'Oréal may terminate these terms with or without cause at any time. If L'Oréal terminates these terms, L'Oréal will email you at the address you provide on registration, and you will be deemed to have received it within one hour of transmission. Termination will be effective at that time. You will be responsible for notifying us of any changes to your email address. You may terminate by sending an email to info@lorealprofessionnel.co.uk. On termination you shall destroy all Content, and copies thereof, obtained from the website.

CHANGES TO THE WEBSITE

You accept that L'Oréal has the right to change the content or technical specifications of any aspect of the Website at any time at L'Oréal's sole discretion. You further accept that such changes may result in your being unable to access the website.

WAIVER

No waiver by L'Oréal of any breach of any obligation arising under these Terms shall constitute a waiver of any other breach and no failure to exercise or partial exercise by L'Oréal of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.

STEAMPOD MONEY BACK GUARANTEE

1. The guarantee is applicable to UK, Channel Islands & Republic of Ireland residents only aged 18 or over, with the exception of L'Oréal group or VCG The PromoRisk People Limited employees, their immediate families or anyone else professionally connected to the guarantee promotion.

2. If you are not satisfied with the results of the L’Oréal Professionnel Steampod white retail tool (hereon the “Product” ) and are not satisfied that it does what it claims on the pack within 4 weeks of purchase, L'Oréal Professionnel will refund you the actual price paid in accordance with these terms and conditions.

3. To obtain your refund for the Product you will need to:

a) complete your details on the form below which is also available to download and print Steampod Money Back Guarantee including a brief genuine explanation of why you are dissatisfied with the result, ensuring all fields are completed; and

b) enclose the original purchase receipt showing your purchase of the Product which must have been purchased from a participating professional salon stocking L'Oréal Professionnel; and

c) enclose the Promotional Product which must be in its original Product boxed packaging; and

d) enclose your proof of postage receipt, and send the tool to one of the addresses below (as applicable) within 4 weeks of the purchase date shown on your original purchase receipt and in any event on or before 1 August 2016:

For customers in England, Scotland, Wales and the Channel Islands, the 4 items listed above in this clause should be sent to:

L'Oréal Professionnel, Steampod - Money-Back Guarantee, P.O. Box 1080, Hemel Hempstead, HP1 1GW.

For customers in the Republic of Ireland and Northern Ireland, the 4 items listed in this clause above should be sent to:

L'Oréal Professionnel, Steampod - Money-Back Guarantee, PO Box 11219, Clonshaugh, Dublin 17.

4. Submissions must be received within 4 weeks of the purchase date on the original purchase receipt and in any event on or before 1 August 2016. Submissions received after this date will be rejected.

5. Submissions for refunds which do not comply with and include all 4 of the items listed in clause 3 above (including without limitation a fully completed form) will be rejected and any items sent will not be returned to you. Any postage of such items is at your own cost.

6. For the avoidance of doubt, any Product purchased outside of a participating professional L'Oréal Professionnel stockist salon will be rejected (all professional salons stocking L'Oréal Professionnel can be found via the L'Oréal Professionnel salon locator tool available at our Salon Locator).

7. Photocopies of any of the items required as detailed in clause 3 above will not be accepted and a form must be completed.

8. Incomplete, illegible, misdirected or late submissions will not be accepted. If your submission is successful, L'Oréal Professionnel will refund by cheque the actual purchase price paid for the Product as evidenced by the original purchase receipt provided.

9. For successful submissions only, L'Oréal Professionnel will also refund the cost of postage if you enclose a proof of postage receipt and use the Royal Mail Signed for 1st Class Stamp method of posting for a medium package. You will be refunded the cost of postage up to the value of (i) £8 for UK and Channel Islands residents or (ii) €15 for Republic of Ireland residents based on an equivalent method of posting. If you fail to include your proof of postage receipt, you will not be refunded your postage costs. If you use any other postage method than specified above, your refund for the cost of postage will be capped at the levels set out above.

10. If your submission is successful, L'Oréal Professionnel will be responsible for the postage cost of sending the refund cheque to you and will use reasonable endeavours to provide refunds within 28 days of receipt of the items listed in clause 3 above.

11. Only one refund is available per household and there is a limit of one Product per refund.

12. This guarantee does not affect your statutory rights.

13. L'Oréal Professionnel reserves the right to vary these terms and conditions or cancel the promotion at any stage in the event of circumstances arising beyond its reasonable control.

14. By submitting a refund request you will be deemed to be bound by and have accepted these terms and conditions.

15. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

To redeem your money back guarantee please download To redeem your money back guarantee please download here.

WHOLESALE LOYALTY SCHEME TERMS & CONDITIONS

The L’Oréal Professionnel loyalty scheme is valid and can be redeemed from 01.04.2014 – 31.12.2016 and is open to all UK and ROI professional hairdressers aged 18 or over. Photocopies, torn, defected or illegible leaflets will not be accepted. There is no cash substitute or alternative free product and no change will be given. Your personal information will not be passed on or used by any third parties, nor accessible to the L’Oréal Professionnel direct team.

1. The L’Oréal Professionnel loyalty scheme is valid and can be redeemed from 01.04.2014 until 31.12.2016.

2. The L’Oréal Professionnel loyalty scheme is open to all UK and ROI professional hairdressers purchasing L’Oréal Professionnel colour at a participating wholesaler, aged 18 or over excluding employees of L’Oréal (UK) Limited or anyone professionally connected with the loyalty scheme.

3. To be eligible for the L’Oréal Professionnel loyalty scheme, customers must purchase at least one full sized L’Oréal Professionnel colour tube from any included range (as set out in these Terms and Conditions). Stickers will only be rewarded upon the purchase of authentic L’Oréal Professionnel colour tubes including Majirel 50ml, Majiblond Ultra 50ml, Majirouge 50ml, Majirel Mix 50ml, Majicontrast 50ml, Majimèches 50ml, LuoColor 50ml, INOA ODS2 60g, INOA ODS2 Suprême 60g, DIA LIGHT 50ml and DIA RICHESSE 50ml.

4. Customers purchasing any full sized L’Oréal Professionnel colour tube (as set out in these Terms and Conditions) at a participating wholesaler from time to time, between 01.04.2014 – 31.12.2016, will be presented with a loyalty card entitling them to receive one free full size L’Oréal Professionnel colour tube (as set out in these Terms and Conditions) for every 10 full size L’Oréal Professionnel colour tubes bought.

5. The loyalty cardholder will receive one sticker at the time of purchase for every full size L’Oréal Professionnel colour tube bought from the participating wholesaler.

6. This promotion is subject to the availability of the L’Oréal Professionnel colour tube of your choice. In circumstances where the free L’Oréal Professionnel colour tube is not available in the store, the loyalty card holder may be required to select an alternative L’Oréal Professionnel colour tube or to return to the participating wholesale store to collect their free L’Oréal Professionnel colour tube once it becomes available.

7. This loyalty card can be used in conjunction with other applicable offers and promotions at participating wholesalers.

8. To redeem your free L’Oréal Professionnel colour tube from the L’Oréal Professionnel loyalty scheme, you must hand your completed loyalty card, with personal details complete and 10 authorized L’Oréal Professionnel stickers attached which should also be initialled and signed by the participating wholesale employee, to a participating wholesaler to claim one free tube of L’Oréal Professionnel colour as listed in these Terms and Conditions.

9. You may redeem as many loyalty cards as you like, provided that each entry is an original L’Oréal Professionnel loyalty card and complies with these Terms and Conditions.

10. Photocopies, torn, defected, illegible or incomplete card will not be accepted.

11. There is no cash substitute or alternative free product and no change will be given.

12. Your personal information is collected to ensure you are a genuine customer and will not be passed on or used by any third parties, nor accessible to the L’Oréal Professionnel direct team. If you have opted into our L’Oréal Professionnel Insider program, it may be used for marketing purposes.

13. Responsibility cannot be accepted for lost or damaged loyalty cards. The loyalty card holder is responsible for the safekeeping of a loyalty card. If lost, the loyalty card holder will be issued with a new, blank loyalty card and any previous stickers accrued on the lost card will not be transferred.

14. The Promoter and the participating wholesaler reserve the right, without notice, to remove or disqualify any loyalty card holder, and/or corresponding loyalty cards, that they believe contravenes these Terms and Conditions.

15. The Promoter reserves the right to include or exclude participating wholesalers and/or specific stores at any given time, as participation is at the sole discretion of the relevant wholesaler or in the event of circumstances arising beyond its reasonable control. 

16. The Promoter reserves the right to vary these Terms and Conditions or cancel the loyalty scheme at any stage in the event of circumstances arising beyond its reasonable control.

17. The Promoter’s decision is final and no correspondence will be entered into.

18. Bulk entries from trade, consumer groups and third parties will not be accepted.

19. If you sign up to the L’Oréal Professionnel Insider program, you can unsubscribe or request to know how we treat your personal information by emailing: info@lorealprofessionnel.co.uk

20. Our privacy policy is available at: http://bit.ly/wslspp14

21. By entering the L’Oréal Professionnel loyalty scheme, loyalty card holders will be deemed to be bound by and have accepted the Terms and Conditions.

22. English law applied and the English courts shall have exclusive jurisdiction over any proceedings in connection with this L’Oréal Professionnel loyalty scheme.

TO THE WHOLESALER

1. To authorise a loyalty card redemption, when the loyalty card is completed with 10 authorised L’Oréal Professionnel stickers attached, it can be redeemed between 01.04.2014 until 31.12.2016 for one full sized L’Oréal Professionnel colour tube including Majirel 50ml, Majiblond Ultra 50ml, Majirouge 50ml, Majirel Mix 50ml, Majicontrast 50ml, Majimèches 50ml, LuoColor 50ml, INOA ODS2 60g, INOA ODS2 Suprême 60g, DIA LIGHT 50ml and DIA RICHESSE 50ml.

2. For every authorised L’Oréal Professionnel sticker given out for every one full sized L’Oréal Professionnel colour tube bought (as set out in these Terms and Conditions) should be initialled, signed and dated by the participating wholesale employee.

3.  Photocopies, torn, defected, illegible or incomplete cards will not be accepted.

4. There is no cash substitute or alternative free product and no change will be given.

5. Please ensure only applicable professional hairdressers (as set out in these Terms and Conditions) redeem completed loyalty cards. Every customer must present their trade card with each purchase and complete their full details in order to be eligible to collect stickers and redemption.

6. Completed loyalty leaflets will be collected by your L’Oréal Professionnel Account Manager.

7. The Promoter will reimburse the wholesaler with a quarterly credit for every redeemed tube on qualifying loyalty cards. This credit per tube will equal the terms value of a Majirel Core tube as set out in the wholesaler specific terms.

8. The Promoter reserves the right to reject reimbursement of requests by participating wholesalers of loyalty cards if it believes they have not been accepted in accordance with its Terms and Conditions and it is the onus of the participating wholesaler and their employees to verify the customer is eligible to collect and redeem in accordance with these Terms and Conditions.

SERIOXYL LOYALTY CARD

1. The L’Oréal Professionnel Serioxyl Loyalty Scheme is open to all UK and ROI residents aged 18 and over, with the exception of L’Oréal (UK) Limited employees, their immediate families or anyone professionally connected with the L’Oréal Professionnel Serioxyl Loyalty Scheme.

2. Any salon customer purchasing selected full price Serioxyl products from a participating L’Oréal Professionnel Serioxyl Stockist Salon will be eligible to receive a L’Oréal Professionnel loyalty card. The loyalty card will only be valid at the issuing salon whose name appears on the loyalty card.

3. The loyalty card holder will receive stamps on the loyalty card in accordance with the points value set out on the loyalty card where the Serioxyl products which class as qualifying purchases are also set out. Full priced qualifying Serioxyl products are:

Serioxyl Fuller Hair Kit for Natural Thinning Hair which includes:

• Shampoo 250ml

• Conditioner 250ml

• Mousse 125ml

Serioxyl Denser Hair 90ml

Serioxyl Thicker Hair 90ml

Please ask your issuing salon for details of qualifying purchases and points if you are not sure whether a product or product(s) you wish to purchase will qualify for a stamp, so you can be sure to be eligible for the rewards you expect. Multiple points can be earned in a single transaction.

4. Once the card holder has collected twelve stamps (dated by the professional hairdresser in your salon) they will be entitled to receive a reward, which will be chosen at the discretion of the individual salon and written by that salon on the loyalty card. Please ask your issuing salon for full details and any qualifications on the reward.

5. Only one loyalty card per person. Each participating salon has a limited supply of 500 loyalty cards. Loyalty cards are subject to availability, only available whilst stocks last and issued at the sole discretion of each participating salon. The L’Oréal Professionnel Serioxyl Loyalty Scheme is open until a long stop end date of 31st December 2015 but the closing date is at the sole discretion of each participating salon that may stipulate an earlier closing date on the loyalty card. Any entitlement to any rewards earned during the L’Oréal Professionnel Serioxyl Loyalty Scheme must be exercised within two months of receiving their last and qualifying stamp (and by the long stop closing date if it is earlier).

6. This  loyalty  card  can  be  used  in  conjunction  with  other  applicable  offers  and promotions at participating L’Oréal Professionnel Serioxyl stockist salons.

7. Photocopies, torn, defected, illegible or incomplete cards will not be accepted.

8. Responsibility cannot be accepted for lost or damaged loyalty cards. The loyalty card holder is responsible for the safe keeping of a loyalty card. If lost, the loyalty card holder will be issued with a new, blank loyalty card and any previous stamps accrued on the lost card will not be transferred.

9. The Promoter and the participating L’Oréal Professionnel Serioxyl stockist salons reserve the right, without notice, to remove or disqualify any loyalty card holder, and/or corresponding loyalty cards, that they believe contravenes these Terms and Conditions.

10. There are no alternative free products or cash substitutes and no change will be given.

11. It is the on us of the participating L’Oréal Professionnel Serioxyl stockist salons and their employees to verify the customer is eligible to collect and redeem in accordance with these Terms and Conditions and to make clear what the qualifying purchases are and what the eligible rewards are.

12. The Promoters’ decision is final and no correspondence will be entered into.

13. The Promoters’ reserve the right to vary these  terms  and  conditions or cancel the L’Oréal Professionnel Serioxyl Loyalty Scheme at any stage in the event of circumstances arising beyond their reasonable control.

14. By entering the loyalty scheme, entrants will be deemed to be bound by and have accepted the terms and conditions.

15. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this loyalty scheme.

L'ORÉAL PROFESSIONNEL SERIOXYL - MONEY-BACK GUARANTEE

Terms and conditions

  1. The guarantee is applicable to UK, Channel Islands & Republic of Ireland residents only aged 18 or over, with the exception of L'Oréal group or VCG The PromoRisk People Limited employees, their immediate families or anyone else professionally connected to the guarantee promotion.
  2. If you are not satisfied with the results of any of the below listed and are not satisfied that they do what they claim on the pack within 4 weeks of purchase, L'Oréal Professionnel will refund you the actual price paid in accordance with these terms and conditions:

a)      Serioxyl Fuller Hair Kit for Natural Thinning Hair which includes:

  • Shampoo 250ml;
  • Conditioner 250ml; and
  • Mousse 125ml

b)     Serioxyl Fuller Hair Kit for Coloured Thinning Hair which includes:

  • Shampoo 250ml;
  • Conditioner 250ml; and
  • Mousse 125ml

c)      Serioxyl Kit 3 for Sensitised Thinning Hair which includes:

  • Shampoo 250ml;
  • Conditioner 250ml; and
  • Mousse 125ml

d)     Serioxyl Denser Hair 90ml

e)      Serioxyl Thicker Hair 90ml,

f)       Serioxyl Denser Hair Gelee, 90ml

a), b), c), d), e) and f) is each hereon a “Product” and collectively “Products”.

3. To obtain your refund for up to three (3) of the six (6) Products listed at clause 2 above you will need to:

a)    complete your details on the form below which is also available to download and print at http://www.lorealprofessionnel.co.uk/terms, ticking to select the relevant Product(s) you wish to return with a brief genuine explanation of why you are dissatisfied with the result, ensuring all fields are completed; and

b)   enclose the original purchase receipt(s) showing your purchase of up to three (3) Products you wish to return which must have been purchased from a participating professional salon stocking L'Oréal Professionnel; and

c)    enclose up to three (3) Products which you wish to return for which you have enclosed original purchase receipt(s). All Product(s) returned must have an unused portion of at least approximately 50% content capacity; and

d)   enclose your proof of postage receipt,

and send all 4 of these items to one of the addresses below (as applicable) within 4 weeks of the purchase date shown on the original purchase receipt (s):

For customers in England, Scotland, Wales and the Channel Islands, the 4 items listed above in this clause should be sent to:

L'Oréal Professionnel, Serioxyl - Money-Back Guarantee, P.O. Box 1080, Hemel Hempstead, HP1 1GW.

For customers in the Republic of Ireland and Northern Ireland, the 4 items listed in this clause above should be sent to:

L'Oréal Professionnel, Serioxyl - Money-Back Guarantee, PO Box 11219, Clonshaugh, Dublin 17.

For the avoidance of doubt, Products listed at clause 2) a),  2) b) and 2c), (being kits), must be returned within their original boxed packaging and each product included in the kits must contain at least approximately 50% content capacity. Products listed at 2) d), 2) e) and 2) f) must be returned in their original bottles and must contain at least approximately 50% content capacity.

4. Submissions must be received within 4 weeks of the purchase date on the original purchase receipt (s) and in any event on or before 31 December 2016. Submissions received after this date will be rejected.

5. Submissions for refunds which do not comply with and include all 4 of the items listed in clause 3 above (including without limitation a fully completed form) will be rejected and any items sent will not be returned to you. Any postage of such items is at your own cost.

6. For the avoidance of doubt, any Products purchased outside of a participating professional L'Oréal Professionnel stockist salon will be rejected (all professional salons stocking L'Oréal Professionnel can be found via the L'Oréal Professionnel salon locator tool available at http://lorealprofessionnel.co.uk/salonlocator).


7. Stickers or photocopies of stickers will not be accepted and a form must be completed.

8. Incomplete, illegible, misdirected or late submissions will not be accepted.

9. If your submission is successful, L'Oréal Professionnel will refund by cheque the actual purchase price paid for up to three (3) of the Products as evidenced by the receipt(s) provided.

10. For successful submissions only, L'Oréal Professionnel will also refund the cost of postage if you enclose a proof of postage receipt and use the Royal Mail Signed for 1st Class Stamp method of posting for a small or medium package. You will be refunded the cost of postage up to the value of (i) £7.50 for UK and Channel Islands residents or (ii) €8.25 for Republic of Ireland residents based on an equivalent method of posting. If you fail to include your proof of postage receipt, you will not be refunded your postage costs. If you use any other postage method than specified above, your refund for the cost of postage will be capped at the levels set out above.

11. If your submission is successful, L'Oréal Professionnel will be responsible for the postage cost of sending the refund cheque to you and will use reasonable endeavours to provide refunds within 28 days of receipt of the items listed in clause 3 above.

12. Only one refund is available per household and there is a limit of three (3) Products per refund.

13. This guarantee does not affect your statutory rights.

14. L'Oréal Professionnel reserves the right to vary these terms and conditions or cancel the promotion at any stage in the event of circumstances arising beyond its reasonable control.

15. By submitting a refund request you will be deemed to be bound by and have accepted these terms and conditions.

16. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.



SCRATCH CARD TERMS AND CONDITIONS

Terms and Conditions L’Oréal Professionnel Scratch Card Promotion

1. The promotion is open to all Great Britain, Northern Ireland and ROI residents aged 18 and over, with the exception of L’Oréal (UK) Limited employees, their immediate families or anyone professionally connected with the promotion.

2. For Great Britain residents to enter, entrants must purchase any 1 full sized L’Oréal Professionnel product from an authorised L’Oréal Professionnel stockist salon (“Promotional Product”) between 1 January 2016 and 31 December 2016.  Great Britain entrants will receive one (1) scratch card from the salon when they purchase one or more Promotional Products. Scratch Cards must be redeemed by entrants between 1 January 2016 and 31 December 2016.

3. No purchase necessary for Northern Ireland and ROI residents. Free entry route: in-salon materials provided to salons to inform entrants about the promotion. Northern Ireland and ROI residents can ask a sales consultant at a L’Oréal Professionnel stockist salon for a scratch card and there is a limit of one (1) scratch card per person. Scratch Cards must be collected and redeemed by entrants between 1 January 2016 and 31 December 2016.

4.Total of 55,000 scratch cards to give away. Scratch cards and Promotional Products are subject to individual local L’Oréal Professionnel stockist salon availability.

5. Ask your local L’Oréal Professionnel stockist to confirm they are an authorised stockist or visit

http://hairdressers-near-me.lorealprofessionnel.co.uk/ for a list of official L’Oréal Professionnel stockist salons.

6. The promotion applies in-salon only and excludes online purchases.

7. Any incomplete, illegal, photocopied or transferred scratch cards will not be accepted.

8. Entrants who receive a scratch card must scratch on the blank field which will reveal a ‘WIN’ or ‘NO WIN’ outcome. Of 55,000 scratch cards available, 12,375 scratch cards will have a ‘WIN’ outcome.

9. Entrants whose scratch card reveals a ‘WIN’ outcome will be able to select one (1) of the following prizes as their first choice:

a) L’Oréal Paris False Lash Superstar Black Mascara (13ml); or

b) L’Oréal Professionnel Vitamino duo pack containing Shampoo (100ml) and Masque (75ml).

10. Prizes as outlined above are subject to availability and if the first choice of prize is unavailable, the alternative prize will be awarded.

11. To claim a prize, entrants must present their scratch card (containing a ‘WIN’ outcome) to the relevant L’Oréal Professionnel stockist salon that provided the scratch card during the promotion period between 1 January 2016 and 31 December 2016.

12. Any scratch card which shows a ‘NO WIN’ outcome will be void.

13. The prizes are as stated and there are no alternatives or cash substitutes.

14. The Promoter’s decision is final and no correspondence will be entered into.

15. All winners of the prizes agree to participate in publicity accompanying or resulting from this promotion. No additional compensation will be awarded for such promotional activities.

16. The Promoter reserves the right to vary these terms and conditions or cancel the promotion at any stage in the event of circumstances arising beyond its reasonable control.

17. By entering this promotion, you will be deemed to be bound by and have accepted these terms and conditions.

18. English law applies and the English courts will have jurisdiction over any proceedings in connection with this promotion.

Promoter: L’Oréal Professionnel, a trading division of L’Oréal (UK) Limited of 255 Hammersmith Road, London W6 8AZ

IMPORTANT

Thank you for accessing our website (the Website). Please read these terms and conditions (the Terms) before using the Website. The Website is operated by L'Oréal (UK) Limited (registered number 00271555, registered office at 255 Hammersmith Road, London W6 8AZ) or its subsidiaries ("L'Oréal"). By using the Website, you signify your acceptance of the Terms in consideration of which L'Oréal provides you with access. From time to time L'Oréal may modify the Terms. Accordingly, please continue to review the Terms whenever accessing or using the Website. If at any time you do not wish to accept the Terms, you may not use the Website. From time to time L'Oréal may run competitions and promotions via the Website. Separate terms and conditions will be posted where applicable governing such competitions and promotions.

NO RELIANCE

While L'Oréal has endeavoured to ensure the accuracy of the information accessed via the Website, L'Oréal does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website.

LINKS TO THE WEBSITE

Websites or pages to which the Website is linked are for information only and have not been reviewed by L'Oréal. L'Oréal has no responsibility for the content of the websites or pages linked or linking to this website, and L'Oréal accepts no responsibility or liability for any losses or penalties whatsoever that may be incurred as a result of any linking to any location on any linked websites.

INTELLECTUAL PROPERTY

The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material ("Content") is protected by copyrights, trade marks and/or other proprietary rights. The Content includes both content owned or controlled by L'Oréal and content owned or controlled by third parties and licensed to L'Oréal. All individual articles, reports, and other elements making up the Website may be copyright works. You agree to abide by all applicable copyright laws and by all additional copyright notices or restrictions contained in the Website. You may not use any of L'Oréal's trademarks or trade names without L'Oréal's prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks. You agree to notify L'Oréal in writing promptly upon becoming aware of any unauthorised access to or use of the Website by any party or of any claim that the Website or any of the contents of the Website infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.

LICENCE AND DOWNLOAD RIGHTS

You acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of the Website. Download is permitted by L'Oréal provided only that: (i) you make no more than one printed copy of such download and no further copies of such printed copy are made; (ii) you make only personal, non-commercial use of such download and/or printed copy, except images taken from the Images Database, which L’Oréal permits for commercial use, please see Image usage rights; (iii) you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices. Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of the Website available as part of another website, whether by hyperlink framing on the internet or otherwise. The Website and the information contained therein may not be used to construct a database of any kind, nor may the Website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of the Website. 

IMAGE USAGE RIGHTS 

Please note that all model, product and logo images available on the Image Database (the “images”) are available to L’Oréal Professionnel customer salon owners, employees and agents only. You may use the images for the following uses only: (i) In-salon materials (such as client loyalty cards, service menu cards, brochures, catalogues, leaflets etc.) (ii) For press advertising of your L'Oréal Professionnel salon and its services (but not on any press material that sells or advertises products) (iii) In-salon fixed point of sale material (e.g. posters or show cards) (iv) On your L'Oréal Professionnel salon website + social media You are not allowed to use these images in conjunction with any form of advertising on TV, outdoor advertising materials or third party websites which you do not own. Each of the model images has an expiry date (the “Expiry Date”). It is illegal for you to use any of the model images after their respective Expiry Date. If you decide to use the images you must credit the images to L’Oréal Professionnel and include a link back to the L’Oréal Professionnel website. 

NO WARRANTY

The Website and the Content are provided as is excluding any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. L'Oréal further accepts no responsibility or liability for functions contained on the Website and makes no warranties that the Website will operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you. L'Oréal does not warrant that the Website is compatible with your computer equipment or that the Website or its server is free of errors or viruses, worms or "Trojan horses" and L'Oréal is not liable for any damage you may suffer as a result of such destructive features. L'Oréal shall not be held responsible for Content provided by third parties. L'Oréal is also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the website. These Terms do not affect your statutory rights or your legal rights as a consumer. 

LIMITATION OF LIABILITY 

You acknowledge that your use of the Website, including the Content is at your own risk. If you are dissatisfied with the Website, the Terms or any or the Content your sole remedy is to discontinue use of the Website. Save in respect of fraud and of personal injury or death to the extent it results from L'Oréal's negligence, in no event will L'Oréal be liable to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even if L'Oréal has been advised of the possibility thereof. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you. 

LOCAL LAWS AND REGULATIONS 

The Website is not directed at any person in any jurisdiction where for any reason the publication or availability of the Website is prohibited. Those in respect of whom such prohibitions apply must not access the Website. L'Oréal does not represent that either the Website or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Website do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt. 

INDEMNITY 

You agree to indemnify, defend, and hold harmless each of L'Oréal, its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of L'Oréal, its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against L'Oréal, its employees, representatives, suppliers, or agents is based on or arises in connection with: 

(i) your use of the Website; 

(ii) any breach by you of the Terms; 

(iii) a claim that any use of the Website by you (aa) infringes any intellectual property rights of any third party, or any right of personality or publicity, or (bb) is libellous or defamatory, or otherwise results in injury or damage to any third party; 

(iv) any deletions, additions, insertions, or alterations to, or any unauthorised use of, the Website by you; or 

(v) any misrepresentation or breach of representation or warranty made by you contained herein. References in this section of the Terms to your use of the Website shall be deemed to include any use by a third party where such a third party accesses the Website using your computer. You agree to pay L'Oréal, its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim. 

TERMINATION 

Either you or L'Oréal may terminate these terms with or without cause at any time. If L'Oréal terminates these terms, L'Oréal will email you at the address you provide on registration, and you will be deemed to have received it within one hour of transmission. Termination will be effective at that time. You will be responsible for notifying us of any changes to your email address. You may terminate by sending an email to info@lorealprofessionnel.co.uk. On termination you shall destroy all Content, and copies thereof, obtained from the website. 

CHANGES TO THE WEBSITE

You accept that L'Oréal has the right to change the content or technical specifications of any aspect of the Website at any time at L'Oréal's sole discretion. You further accept that such changes may result in your being unable to access the website. 

WAIVER 

No waiver by L'Oréal of any breach of any obligation arising under these Terms shall constitute a waiver of any other breach and no failure to exercise or partial exercise by L'Oréal of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy. 

L'ORÉAL PROFESSIONNEL STEAMPOD RETAIL TOOL - MONEY-BACK GUARANTEE

1. The guarantee is applicable to UK, Channel Islands & Republic of Ireland residents only aged 18 or over, with the exception of L'Oréal group or VCG The PromoRisk People Limited employees, their immediate families or anyone else professionally connected to the guarantee promotion. 

2. If you are not satisfied with the results of the L’Oréal Professionnel Steampod white retail tool (hereon the “Product” ) and are not satisfied that it does what it claims on the pack within 4 weeks of purchase, L'Oréal Professionnel will refund you the actual price paid in accordance with these terms and conditions. 

3. To obtain your refund for the Product you will need to: a) complete your details on the form below which is also available to download and print here including a brief genuine explanation of why you are dissatisfied with the result, ensuring all fields are completed; and b) enclose the original purchase receipt showing your purchase of the Product which must have been purchased from a participating professional salon stocking L'Oréal Professionnel; and c) enclose the Promotional Product which must be in its original Product boxed packaging; and d) enclose your proof of postage receipt, and send the tool to one of the addresses below (as applicable) within 4 weeks of the purchase date shown on your original purchase receipt and in any event on or before 1 August 2016: For customers in England, Scotland, Wales and the Channel Islands, the 4 items listed above in this clause should be sent to: L'Oréal Professionnel, Steampod - Money-Back Guarantee, P.O. Box 1080, Hemel Hempstead, HP1 1GW. For customers in the Republic of Ireland and Northern Ireland, the 4 items listed in this clause above should be sent to: L'Oréal Professionnel, Steampod - Money-Back Guarantee, PO Box 11219, Clonshaugh, Dublin 17. 

4. Submissions must be received within 4 weeks of the purchase date on the original purchase receipt and in any event on or before 1 August 2016. Submissions received after this date will be rejected. 

5. Submissions for refunds which do not comply with and include all 4 of the items listed in clause 3 above (including without limitation a fully completed form) will be rejected and any items sent will not be returned to you. Any postage of such items is at your own cost. 

6. For the avoidance of doubt, any Product purchased outside of a participating professional L'Oréal Professionnel stockist salon will be rejected (all professional salons stocking L'Oréal Professionnel can be found via the L'Oréal Professionnel salon locator tool available at our Salon Locator.

7. Photocopies of any of the items required as detailed in clause 3 above will not be accepted and a form must be completed. 

8. Incomplete, illegible, misdirected or late submissions will not be accepted. If your submission is successful, L'Oréal Professionnel will refund by cheque the actual purchase price paid for the Product as evidenced by the original purchase receipt provided. 

9. For successful submissions only, L'Oréal Professionnel will also refund the cost of postage if you enclose a proof of postage receipt and use the Royal Mail Signed for 1st Class Stamp method of posting for a medium package. You will be refunded the cost of postage up to the value of (i) £8 for UK and Channel Islands residents or (ii) €15 for Republic of Ireland residents based on an equivalent method of posting. If you fail to include your proof of postage receipt, you will not be refunded your postage costs. If you use any other postage method than specified above, your refund for the cost of postage will be capped at the levels set out above. 

10. If your submission is successful, L'Oréal Professionnel will be responsible for the postage cost of sending the refund cheque to you and will use reasonable endeavours to provide refunds within 28 days of receipt of the items listed in clause 3 above. 

11. Only one refund is available per household and there is a limit of one Product per refund. 

12. This guarantee does not affect your statutory rights. 

13. L'Oréal Professionnel reserves the right to vary these terms and conditions or cancel the promotion at any stage in the event of circumstances arising beyond its reasonable control. 

14. By submitting a refund request you will be deemed to be bound by and have accepted these terms and conditions. 

15. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion. To redeem your money back guarantee please download here.

WHOLESALE LOYALTY SCHEME TERMS & CONDITIONS MINIMUM TERMS AND CONDITIONS 

The L’Oréal Professionnel loyalty scheme is valid and can be redeemed from 01.04.2014 – 31.12.2016 and is open to all UK and ROI professional hairdressers aged 18 or over. Photocopies, torn, defected or illegible leaflets will not be accepted. There is no cash substitute or alternative free product and no change will be given. Your personal information will not be passed on or used by any third parties, nor accessible to the L’Oréal Professionnel direct team. 

1. The L’Oréal Professionnel loyalty scheme is valid and can be redeemed from 01.04.2014 until 31.12.2016. 

2. The L’Oréal Professionnel loyalty scheme is open to all UK and ROI professional hairdressers purchasing L’Oréal Professionnel colour at a participating wholesaler, aged 18 or over excluding employees of L’Oréal (UK) Limited or anyone professionally connected with the loyalty scheme. 

3. To be eligible for the L’Oréal Professionnel loyalty scheme, customers must purchase at least one full sized L’Oréal Professionnel colour tube from any included range (as set out in these Terms and Conditions). Stickers will only be rewarded upon the purchase of authentic L’Oréal Professionnel colour tubes including Majirel 50ml, Majiblond Ultra 50ml, Majirouge 50ml, Majirel Mix 50ml, Majicontrast 50ml, Majimèches 50ml, LuoColor 50ml, INOA ODS2 60g, INOA ODS2 Suprême 60g, DIA LIGHT 50ml and DIA RICHESSE 50ml. 

4. Customers purchasing any full sized L’Oréal Professionnel colour tube (as set out in these Terms and Conditions) at a participating wholesaler from time to time, between 01.04.2014 – 31.12.2016, will be presented with a loyalty card entitling them to receive one free full size L’Oréal Professionnel colour tube (as set out in these Terms and Conditions) for every 10 full size L’Oréal Professionnel colour tubes bought. 

5. The loyalty cardholder will receive one sticker at the time of purchase for every full size L’Oréal Professionnel colour tube bought from the participating wholesaler. 

6. This promotion is subject to the availability of the L’Oréal Professionnel colour tube of your choice. In circumstances where the free L’Oréal Professionnel colour tube is not available in the store, the loyalty card holder may be required to select an alternative L’Oréal Professionnel colour tube or to return to the participating wholesale store to collect their free L’Oréal Professionnel colour tube once it becomes available. 

7. This loyalty card can be used in conjunction with other applicable offers and promotions at participating wholesalers. 

8. To redeem your free L’Oréal Professionnel colour tube from the L’Oréal Professionnel loyalty scheme, you must hand your completed loyalty card, with personal details complete and 10 authorized L’Oréal Professionnel stickers attached which should also be initialled and signed by the participating wholesale employee, to a participating wholesaler to claim one free tube of L’Oréal Professionnel colour as listed in these Terms and Conditions. 

9. You may redeem as many loyalty cards as you like, provided that each entry is an original L’Oréal Professionnel loyalty card and complies with these Terms and Conditions. 

10. Photocopies, torn, defected, illegible or incomplete card will not be accepted. 

11. There is no cash substitute or alternative free product and no change will be given. 

12. Your personal information is collected to ensure you are a genuine customer and will not be passed on or used by any third parties, nor accessible to the L’Oréal Professionnel direct team. If you have opted into our L’Oréal Professionnel Insider program, it may be used for marketing purposes. 

13. Responsibility cannot be accepted for lost or damaged loyalty cards. The loyalty card holder is responsible for the safekeeping of a loyalty card. If lost, the loyalty card holder will be issued with a new, blank loyalty card and any previous stickers accrued on the lost card will not be transferred. 

14. The Promoter and the participating wholesaler reserve the right, without notice, to remove or disqualify any loyalty card holder, and/or corresponding loyalty cards, that they believe contravenes these Terms and Conditions. 

15. The Promoter reserves the right to include or exclude participating wholesalers and/or specific stores at any given time, as participation is at the sole discretion of the relevant wholesaler or in the event of circumstances arising beyond its reasonable control. 

16. The Promoter reserves the right to vary these Terms and Conditions or cancel the loyalty scheme at any stage in the event of circumstances arising beyond its reasonable control. 

17. The Promoter’s decision is final and no correspondence will be entered into. 

18. Bulk entries from trade, consumer groups and third parties will not be accepted. 

19. If you sign up to the L’Oréal Professionnel Insider program, you can unsubscribe or request to know how we treat your personal information by emailing:info@lorealprofessionnel.co.uk 

20. Our privacy policy is available here.

21. By entering the L'Oréal Professionnel loyalty scheme, loyalty card holders will be deemed to be bound by and have accepted the Terms and Conditions.

22. English law applied and the English courts shall have exclusive jurisdiction over any proceedings in connection with this L’Oréal Professionnel loyalty scheme.

TO THE WHOLESALER

1. To authorise a loyalty card redemption, when the loyalty card is completed with 10 authorised L’Oréal Professionnel stickers attached, it can be redeemed between 01.04.2014 until 31.12.2015 for one full sized L’Oréal Professionnel colour tube including Majirel 50ml, Majiblond Ultra 50ml, Majirouge 50ml, Majirel Mix 50ml, Majicontrast 50ml, Majimèches 50ml, LuoColor 50ml, INOA ODS2 60g, INOA ODS2 Suprême 60g, DIA LIGHT 50ml and DIA RICHESSE 50ml. 

2. For every authorised L’Oréal Professionnel sticker given out for every one full sized L’Oréal Professionnel colour tube bought (as set out in these Terms and Conditions) should be initialled, signed and dated by the participating wholesale employee. 

3. Photocopies, torn, defected, illegible or incomplete cards will not be accepted. 

4. There is no cash substitute or alternative free product and no change will be given. 

5. Please ensure only applicable professional hairdressers (as set out in these Terms and Conditions) redeem completed loyalty cards. Every customer must present their trade card with each purchase and complete their full details in order to be eligible to collect stickers and redemption. 

6. Completed loyalty leaflets will be collected by your L’Oréal Professionnel Account Manager. 

7. The Promoter will reimburse the wholesaler with a quarterly credit for every redeemed tube on qualifying loyalty cards. This credit per tube will equal the terms value of a Majirel Core tube as set out in the wholesaler specific terms. 

8. The Promoter reserves the right to reject reimbursement of requests by participating wholesalers of loyalty cards if it believes they have not been accepted in accordance with its Terms and Conditions and it is the onus of the participating wholesaler and their employees to verify the customer is eligible to collect and redeem in accordance with these Terms and Conditions. 

SERIOXYL LOYALTY CARD 

1. The L’Oréal Professionnel Serioxyl Loyalty Scheme is open to all UK and ROI residents aged 18 and over, with the exception of L’Oréal (UK) Limited employees, their immediate families or anyone professionally connected with the L’Oréal Professionnel Serioxyl Loyalty Scheme. 

2. Any salon customer purchasing selected full price Serioxyl products from a participating L’Oréal Professionnel Serioxyl Stockist Salon will be eligible to receive a L’Oréal Professionnel loyalty card. The loyalty card will only be valid at the issuing salon whose name appears on the loyalty card. 

3. The loyalty card holder will receive stamps on the loyalty card in accordance with the points value set out on the loyalty card where the Serioxyl products which class as qualifying purchases are also set out. Full priced qualifying Serioxyl products are: Serioxyl Fuller Hair Kit for Natural Thinning Hair which includes: • Shampoo 250ml • Conditioner 250ml • Mousse 125ml Serioxyl Denser Hair 90ml Serioxyl Thicker Hair 90ml Please ask your issuing salon for details of qualifying purchases and points if you are not sure whether a product or product(s) you wish to purchase will qualify for a stamp, so you can be sure to be eligible for the rewards you expect. Multiple points can be earned in a single transaction. 

4. Once the card holder has collected twelve stamps (dated by the professional hairdresser in your salon) they will be entitled to receive a reward, which will be chosen at the discretion of the individual salon and written by that salon on the loyalty card. Please ask your issuing salon for full details and any qualifications on the reward. 

5. Only one loyalty card per person. Each participating salon has a limited supply of 500 loyalty cards. Loyalty cards are subject to availability, only available whilst stocks last and issued at the sole discretion of each participating salon. The L’Oréal Professionnel Serioxyl Loyalty Scheme is open until a long stop end date of 31st December 2015 but the closing date is at the sole discretion of each participating salon that may stipulate an earlier closing date on the loyalty card. Any entitlement to any rewards earned during the L’Oréal Professionnel Serioxyl Loyalty Scheme must be exercised within two months of receiving their last and qualifying stamp (and by the long stop closing date if it is earlier). 

6. This loyalty card can be used in conjunction with other applicable offers and promotions at participating L’Oréal Professionnel Serioxyl stockist salons. 

7. Photocopies, torn, defected, illegible or incomplete cards will not be accepted. 

8. Responsibility cannot be accepted for lost or damaged loyalty cards. The loyalty card holder is responsible for the safe keeping of a loyalty card. If lost, the loyalty card holder will be issued with a new, blank loyalty card and any previous stamps accrued on the lost card will not be transferred. 

9. The Promoter and the participating L’Oréal Professionnel Serioxyl stockist salons reserve the right, without notice, to remove or disqualify any loyalty card holder, and/or corresponding loyalty cards, that they believe contravenes these Terms and Conditions. 

10. There are no alternative free products or cash substitutes and no change will be given. 

11. It is the on us of the participating L’Oréal Professionnel Serioxyl stockist salons and their employees to verify the customer is eligible to collect and redeem in accordance with these Terms and Conditions and to make clear what the qualifying purchases are and what the eligible rewards are. 

12. The Promoters’ decision is final and no correspondence will be entered into. 

13. The Promoters’ reserve the right to vary these terms and conditions or cancel the L’Oréal Professionnel Serioxyl Loyalty Scheme at any stage in the event of circumstances arising beyond their reasonable control. 

14. By entering the loyalty scheme, entrants will be deemed to be bound by and have accepted the terms and conditions. 

15. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this loyalty scheme. 

SERIOXYL MONEY BACK GUARANTEE

1. The guarantee is applicable to UK, Channel Islands & Republic of Ireland residents only aged 18 or over, with the exception of L'Oréal group or VCG The PromoRisk People Limited employees, their immediate families or anyone else professionally connected to the guarantee promotion. 

2. If you are not satisfied with the results of any of the below listed and are not satisfied that they do what they claim on the pack within 4 weeks of purchase, L'Oréal Professionnel will refund you the actual price paid in accordance with these terms and conditions a) Serioxyl Fuller Hair Kit for Natural Thinning Hair which includes: • Shampoo 250ml; • Conditioner 250ml; and • Mousse 125ml b) Serioxyl Fuller Hair Kit for Coloured Thinning Hair which includes: • Shampoo 250m; • Conditioner 250ml; and • Mousse 125ml c) Serioxyl Denser Hair 90ml d) Serioxyl Thicker Hair 90ml, a), b) c) and d) is each hereon a “Product” and collectively “Products”. 

3. To obtain your refund for up to three (3) of the four (4) Products listed at clause 2 above you will need to: a) complete your details on the form below which is also available to download and print here, ticking to select the relevant Product(s) you wish to return with a brief genuine explanation of why you are dissatisfied with the result, ensuring all fields are completed; and b) enclose the original purchase receipt(s) showing your purchase of up to three (3) Products you wish to return which must have been purchased from a participating professional salon stocking L'Oréal Professionnel; and c) enclose up to three (3) Products which you wish to return for which you have enclosed original purchase receipt(s). All Product(s) returned must have an unused portion of at least approximately 50% content capacity; and d) enclose your proof of postage receipt, and send all 4 of these items to one of the addresses below (as applicable) within 4 weeks of the purchase date shown on the original purchase receipt and in any event on or before 1 August 2016: For customers in England, Scotland, Wales and the Channel Islands, the 4 items listed above in this clause should be sent to: L'Oréal Professionnel, Serioxyl - Money-Back Guarantee, P.O. Box 1080, Hemel Hempstead, HP1 1GW. For customers in the Republic of Ireland and Northern Ireland, the 4 items listed in this clause above should be sent to: L'Oréal Professionnel, Serioxyl - Money-Back Guarantee, PO Box 11219, Clonshaugh, Dublin 17. For the avoidance of doubt, Products listed at clause 2) a) and 2) b), (both being kits), must be returned within their original boxed packaging and each product included in the kits must contain at least approximately 50% content capacity. Products listed at 2) c) and 2) d) must be returned in their original bottles and must contain at least approximately 50% content capacity. 

4. Submissions must be received within 4 weeks of the purchase date on the original purchase receipt and in any event on or before 1st January 2016. Submissions received after this date will be rejected. 

5. Submissions for refunds which do not comply with and include all 4 of the items listed in clause 3 above (including without limitation a fully completed form) will be rejected and any items sent will not be returned to you. Any postage of such items is at your own cost. 

6. For the avoidance of doubt, any Products purchased outside of a participating professional L'Oréal Professionnel stockist salon will be rejected (all professional salons stocking L'Oréal Professionnel can be found via the L'Oréal Professionnel salon locator tool available at http://hairdressers-near-me.lorealprofessionnel.co.uk/

7. Stickers or photocopies of stickers will not be accepted and a form must be completed. 

8. Incomplete, illegible, misdirected or late submissions will not be accepted. 

9. If your submission is successful, L'Oréal Professionnel will refund by cheque the actual purchase price paid for up to three (3) of the Products as evidenced by the receipt(s) provided. 

10. For successful submissions only, L'Oréal Professionnel will also refund the cost of postage if you enclose a proof of postage receipt and use the Royal Mail Signed for 1st Class Stamp method of posting for a small or medium package. You will be refunded the cost of postage up to the value of (i) £7.50 for UK and Channel Islands residents or (ii) €8.25 for Republic of Ireland residents based on an equivalent method of posting. If you fail to include your proof of postage receipt, you will not be refunded your postage costs. If you use any other postage method than specified above, your refund for the cost of postage will be capped at the levels set out above. 

11. If your submission is successful, L'Oréal Professionnel will be responsible for the postage cost of sending the refund cheque to you and will use reasonable endeavours to provide refunds within 28 days of receipt of the items listed in clause 3 above. 

12. Only one refund is available per household and there is a limit of three (3) Products per refund. 

13. This guarantee does not affect your statutory rights. 

14. L'Oréal Professionnel reserves the right to vary these terms and conditions or cancel the promotion at any stage in the event of circumstances arising beyond its reasonable control. 

15. By submitting a refund request you will be deemed to be bound by and have accepted these terms and conditions. 

16. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion. To claim your money back guarantee please download the form here.

SCRATCH CARD TERMS AND CONDITIONS 

1. The promotion is open to all Great Britain, Northern Ireland and ROI residents aged 18 and over, with the exception of L’Oréal (UK) Limited employees, their immediate families or anyone professionally connected with the promotion. 

2. For Great Britain residents to enter, entrants must purchase any 1 full sized L’Oréal Professionnel product from an authorised L’Oréal Professionnel stockist salon (“Promotional Product”) between 1 January 2016 and 31 December 2016. Great Britain entrants will receive one (1) scratch card from the salon when they purchase one or more Promotional Products. Scratch Cards must be redeemed by entrants between 1 January 2016 and 31 December 2016. 

3. No purchase necessary for Northern Ireland and ROI residents. Free entry route: in-salon materials provided to salons to inform entrants about the promotion. Northern Ireland and ROI residents can ask a sales consultant at a L’Oréal Professionnel stockist salon for a scratch card and there is a limit of one (1) scratch card per person. Scratch Cards must be collected and redeemed by entrants between 1 January 2016 and 31 December 2016. 

4. Total of 55,000 scratch cards to give away. Scratch cards and Promotional Products are subject to individual local L’Oréal Professionnel stockist salon availability. 

5. Ask your local L’Oréal Professionnel stockist to confirm they are an authorised stockist or visit http://hairdressers-near-me.lorealprofessionnel.co.uk/ for a list of official L’Oréal Professionnel stockist salons. 

6. The promotion applies in-salon only and excludes online purchases. 

7. Any incomplete, illegal, photocopied or transferred scratch cards will not be accepted. 

8. Entrants who receive a scratch card must scratch on the blank field which will reveal a ‘WIN’ or ‘NO WIN’ outcome. Of 55,000 scratch cards available, 12,375 scratch cards will have a ‘WIN’ outcome. 

9. Entrants whose scratch card reveals a ‘WIN’ outcome will be able to select one (1) of the following prizes as their first choice: a) L’Oréal Paris False Lash Superstar Black Mascara (13ml); or b) L’Oréal Professionnel Vitamino duo pack containing Shampoo (100ml) and Masque (75ml). 

10. Prizes as outlined above are subject to availability and if the first choice of prize is unavailable, the alternative prize will be awarded. 

11. To claim a prize, entrants must present their scratch card (containing a ‘WIN’ outcome) to the relevant L’Oréal Professionnel stockist salon that provided the scratch card during the promotion period between 1 January 2016 and 31 December 2016. 

12. Any scratch card which shows a ‘NO WIN’ outcome will be void. 

13. The prizes are as stated and there are no alternatives or cash substitutes. 

14. The Promoter’s decision is final and no correspondence will be entered into. 

15. All winners of the prizes agree to participate in publicity accompanying or resulting from this promotion. No additional compensation will be awarded for such promotional activities. 

16. The Promoter reserves the right to vary these terms and conditions or cancel the promotion at any stage in the event of circumstances arising beyond its reasonable control. 

17. By entering this promotion, you will be deemed to be bound by and have accepted these terms and conditions. 

18. English law applies and the English courts will have jurisdiction over any proceedings in connection with this promotion. Promoter: L’Oréal Professionnel, a trading division of L’Oréal (UK) Limited of 255 Hammersmith Road, London W6 8AZ

Terms and Conditions for Toni and Guy Incentive to win Colour Trophy Awards Tickets

Full terms and conditions

  1. The prize draw is open all owners (i.e. directors/shareholders of the company or partners of the partnership that operate the salon business) of Toni & Guy salons in Great Britain (England, Wales and Scotland).  Entrants must be Great Britain residents aged 18 and over, with the exception of L'Oréal Professionnel employees, their immediate families or anyone connected with the promotion.
  2. To enter, salon owners must place an order with their authorised L'Oréal Professionnel representative between [11 April 2016] and [13 May 2016] for the following INOA products:

(a)  at least 24 shades from the INOA range;

(b)  the 24 shades must include at least 6 from the new INOA Blonde Resist range; and

(c)  at least 2 INOA ODS2 Oxidants.

(together the "Completed Order").

The Completed Order must be submitted to the authorised L'Oréal Professionnel representative by 13 May 2016 for the salon owner to be included in the prize draw. 

  1. Incomplete, illegal, illegible, misdirected or late entries will not be accepted. Responsibility cannot be accepted for lost, damaged or delayed entries.
  2. Only one entry per Toni & Guy salon.
  3. Proof of a Completed Order is received by the Promoter automatically once the Completed Order has been placed with the authorised L'Oréal Professionnel representative.  Proof of a Completed Order must be received on or before 13 May 2016 for the eligible salon owner to be automatically entered into the prize draw.  The prize draw will take place on 16 May 2016.
  4. One entry drawn at random will receive 2 tickets for the winner (or an employee from the winner's Toni & Guy salon) and a guest to attend the L'Oréal Professionnel Colour Trophy Grand Final 2016, taking place at the Intercontinental Hotel at the O2 in London on Monday 13 June 2016.  The winner is responsible for paying all other associated costs such as travel, accommodation and subsistence that are not specifically stated in these terms and conditions.
  5. The winner will be notified by telephone by Monday 23 May.
  6. The prize is as stated and there are no alternative prizes or cash substitutes.  Please allow up to 30 days from the closing date for the delivery of the prize.
  7. The Promoter’s decision is final and no correspondence will be entered into.

10.  The Promoter is in no way responsible for any tax liability resulting from this promotion.

11.  The Winner and their guest agree to participate in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities.

12.  If a prize is declined or if a winner forfeits the prize under these terms and conditions, then the Promoter may at its absolute discretion draw an alternative winner.

13.  The name of the winner will be available by sending a S.A.E. to L'Oréal Professionnel, 255 Hammersmith Road, London, W6 8AZ within 4 weeks of the draw date.

14.  It is the winner's responsibility to be available on the relevant date to redeem the prize. 

15.  Neither the Promoter nor agencies involved in this promotion may be liable to the winner and their companion, whether arising from tort including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating to participation in this prize draw, or in relation to the prizes, to the extent permissible by law.

16.  The Promoter reserves the right to vary these terms and conditions or cancel the prize draw at any stage in the event of circumstances arising beyond its reasonable control.

17.  By entering the prize draw, entrants will be deemed to be bound by and have accepted the terms and conditions.  The Promoter shall disqualify any entries that have failed to abide by the terms and conditions and/or are in breach of the terms and conditions.

18.  English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

PROMOTER: L'Oréal Professionnel, 255 HAMMERSMITH ROAD, LONDON W6 8AZ

SALON INTERNATIONAL London Special Offer

1. The offer is open to all UK and ROI residents who are salon owners aged 18 and over and attending Salon International 15-17 October 2016, with the exception of L’Oréal (UK) Limited employees, their immediate families, or anyone professionally connected with the promotion.

2. No purchase necessary.

3. Only one entry per salon. Bulk entries from trade, consumer groups or third parties will not be accepted.

4. Incomplete, illegal, illegible, misdirected or late entries will not be accepted.  Responsibility cannot be accepted for lost, damaged or delayed entries.

5. 50 consultations are available and the promotion is open from 15 October until 17 October 2016, subject to availability and while stocks last.

6. To enter, salon owners must visit the L'Oréal Professional Stall at the Salon International event in London Excel Centre between 9am UK time on 15 October 2016 and 5pm UK time on 17 October 2017 and discuss Salon Emotion (a unique education offering from L'Oréal Professional that trains salons about how to reinvigorate the customer's salon experience) with a L'Oréal Professional representative and submit their salon name, contact telephone number and contact email address to the L'Oréal Professional representative (a "Salon Emotion Consultation").  The first 50 salon owners to complete a Salon Emotion Consultation will each be offered a free consultancy service with GESA (the design agency) to create a plan for a bespoke salon layout.  The recommended retail price for this consultation is £200.  In order to redeem the consultation the eligible salon owners will have to supply the agency with all picture and floor plans of the relevant salon as are reasonably requested by the agency.  For the avoidance of doubt, the consultation will result in the creation of a plan for a new salon layout and will not include the implementation of the bespoke salon layout itself.

7. Entrants do not have to currently stock L'Oréal Professional products or products from other trading divisions within L'Oréal UK Limited to be eligible for the offer.

8. Salon owners who do not submit their salon name, salon floor plan and salon pictures in order to allow the creation of a bespoke salon plan within a reasonable timeframe of being requested will be disqualified and an alternative winner may be selected.

9. Entries must be received before/no later than 5pm UK time on 17 October 2016.

10. The winners will be notified by email by 1st November and the Promoter will provide the winners with the agency's contact details to enable them to redeem the offer.The Promoter’s decision is final and no correspondence will be entered into.

11. A list of the winners can be obtained by sending a stamped, self-addressed envelope to the Promoter within 30 days of the closing date.

12. The Promoter may use the entrants' name, social media account name, image and town or county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes.  The winners must be prepared to take part in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities. No compensation for loss of earnings will be paid by the Promoter for participation in any aspect of this offer. 

13. If the offer is declined or if a winner forfeits the offer under these terms or conditions or is disqualified, then the Promoter may at its absolute discretion select an alternative winner at random.

14. The offer is as stated, it is not transferable and there are no alternative offers or cash substitutes. The Promoter reserves the right to substitute an offer of like value in the event that the selected offer is unavailable for any reason whatsoever.

15. All personal details and/or information given in the entry form or otherwise must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information, or if it materialises that the entrant has been involved in any behaviour which the Promoter reasonably believes would bring it into disrepute.  By entering the promotion, you agree that any personal information provided by you with the promotion entry may be held and used by the Promoter and its agents and suppliers to administer the promotion and its prize.

16. Neither the Promoter nor agencies involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating to participation in this offer, or in relation to the offer to the extent permissible by law.

17. The Promoter reserves the right in its absolute discretion to add to or waive any of these terms and conditions, or to cancel the offer at any stage, in the event of circumstances arising beyond its reasonable control.

18. By entering this offer, entrants will be deemed to be bound by and have accepted these terms and conditions. The Promoter shall disqualify any entries that have failed to abide by the terms and conditions and/or are in breach of the terms and conditions.

19. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

Promoter:    L'Oréal Professional, a trading division of L’Oréal (UK) Limited of 255 Hammersmith Road, London W6 8AZ

Terms and Conditions for L'Oréal Professionnel Autumn 2016 salon prize draw

1.    The prize draw is open to all salons that stock L'Oréal Professionnel products in Great Britain (England, Wales and Scotland).  Entrants must be Great Britain residents aged 18 or over with the exception of L’Oréal (UK) Limited employees, their immediate families, or anyone professionally connected with the promotion.

2.     To enter, a salon must purchase L’Oréal Professionnel products in the period starting 10am UK time on 10th October 2016 and ending on 23.59 UK time on 2nd December 2016.  There is no minimum spend required.  Orders must be placed with the salon owner's L'Oréal Professionnel Account Manager or through the L'Oréal Professionnel service helpline by the closing date.

3.    Only one entry per salon. Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts or from the same IP address will not be accepted.

4.    Proof of an order is received by the Promoter automatically once the order has been placed.  This proof must be received on or before 2 December 2016 for the eligible salon to be automatically entered into the prize draw.  .

5.     Entrants who return L'Oréal Professionnel products during this promotion period will be disqualified. 

6.    Subject to these terms and conditions, salons who are eligible to be entered into this prize draw, must still be trading with the Promoter at the time of the prize draw. The salon owner must not have served a notice to L'Oréal (UK) Limited or the Promoter to cease trading at this time.

7.    Entries must be received no later than 5pm on 2nd December 2016.

8.    The prize draw will take place on 6th December 2016.

9.    There shall be 8 winners.  1 winner from each of the 8 regions (Scotland, North East, North West, Midlands, Eastern, South East, South West and London) shall be drawn at random.

10.  The winning salons will each receive a hamper of goodies, containing the following products:

·         Heidsieck & Co. Monopole Brut, Bronze Top 75cl

·         A market leading tablet computer.

·         L’Oréal Professionnel Pro Fiber Revive Leave in 75ml,

·         L’Oréal Professionnel Pro Fiber Restore Leave in 75ml,

·         Roger and Galle Cedrat Christmas set including Cedrat Natural Spray, 100ml Cedrat Fresh Shower Gel, 50ml and Cedrat Sorbet Body Lotion, 50ml

·         Diesel Only The Brave Eau de Toilette, 50ml

·         Essie Colour Frock n Roll, 937, 15ml

·         Essie Colour In the Lobby, 935, 15ml

·         Essie Color With the Band, 934 15ml

11.   Please allow up to 30 days from the closing date for delivery of the prize.

12.  The winners will be notified by telephone by 16th December 2016.

13.  The Promoter’s decision is final and no correspondence will be entered into.

14.  The Promoter is in no way responsible for any tax liability resulting from this promotion.

15.   A list of the winners can be obtained by sending a stamped, self-addressed envelope to the Promoter within 30 days of the closing date.

16.  The winners must be prepared to take part in publicity accompanying or resulting from the promotion.  The Promoter may use an entrant's name, social media account name, image, town or country of residence to announce the winner of this prize draw and for any other reasonable and related promotional purposes.  No additional compensation will be awarded for such promotional activities. No compensation for loss of earnings will be paid by the Promoter for participation in any aspect of this prize draw. 

17.  If the prize is declined or if the winner forfeits the prize under these terms or conditions, then the Promoter may at its absolute discretion select an alternative winner at random.

18.  The prizes are as stated, they are not transferable and there are no alternative prizes or cash substitutes. The Promoter reserves the right to substitute the prize of like value in the event that the selected prize is unavailable for any reason whatsoever.

19.  The Promoter shall own all the copyright and other intellectual property rights in the entries and any other materials (whether visual, oral or written) generated during the various stages of this promotion, in perpetuity and on a worldwide basis for use at the Promoter's sole discretion including, without limitation, use in advertising, other media, press releases, editorial and promotional activity, point of sale material, the Promoter's websites, third party websites (including MySpace, Facebook and Youtube), newsletters and e-newsletters Accordingly entrants assign to the Promoter any copyright and other intellectual property rights which exist in their participation in the L'Oréal Professionnel Autumn 2016 prize-draw, and irrevocably waive any moral rights that could vest in them (which shall include their name, city and age) under the Copyrights, Designs and Patents Act 1988 or otherwise, and undertake to do all things necessary immediately on the Promoter’s request to effect or confirm any assignment in this paragraph.

20.  Entrants' submissions, future submissions and quotes generated during any stage of the promotion may be modified by the Promoter to fit in context with the content of the relevant usage, whilst maintaining the original sentiment.

21.  All personal details and/or information given in the entry form or otherwise must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.  By entering into the promotion, the entrant agrees that any personal information provided by them with the entry may be held and used by the Promoter and its agents and suppliers to administer the promotional prize.

22.  Neither the Promoter nor agencies involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating to participation in this prize draw, or in relation to the prizes to the extent permissible by law.

23.  The Promoter reserves the right in its absolute discretion to add to or waive any of these terms and conditions, or to cancel the prize draw at any stage, in the event of circumstances arising beyond its reasonable control.

24.  By entering this prize draw, entrants will be deemed to be bound by and have accepted these terms and conditions. The Promoter shall disqualify any entries that have failed to abide by the terms and conditions and/or are in breach of the terms and conditions.

25.  English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

 

Promoter:  L’Oréal Professionnel, a trading division of L’Oréal (UK) Limited of 255 Hammersmith Road, London W6 8AZ